The Reformer Suites
Legal

Privacy Policy

The Reformer Suites (“we”, “us”, “our”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal data in accordance with UK GDPR.

1.Information We Collect

We may collect and process the following personal data:

  • Name
  • Email address
  • Phone number
  • Booking details
  • Payment information (processed securely via third-party providers)
  • Health information (where voluntarily provided)

2.How We Use Your Information

We use your data to:

  • Process and manage bookings.
  • Communicate with you regarding your sessions.
  • Provide customer support.
  • Manage waitlists and early access offers.
  • Improve our services.

We will only use your data where we have a lawful basis to do so.

3.Lawful Basis for Processing

We process your data under the following lawful bases:

  • Contract — to provide booked services.
  • Legitimate interest — to manage and improve our business.
  • Consent — where required (e.g. marketing communications or health information).

4.Payment Information

All payments are processed securely via third-party payment providers (e.g. Stripe, Fresha). We do not store or have access to your full payment details.

5.Sharing Your Data

We may share your data with:

  • Booking and payment providers.
  • Website hosting providers.
  • Service providers necessary to operate our business.

We do not sell or rent your personal data to third parties.

6.Data Storage & Security

We take appropriate measures to protect your personal data from unauthorised access, loss, or misuse. Your data is stored securely and only accessed where necessary.

7.Data Retention

We will retain your personal data only for as long as necessary to:

  • Provide services.
  • Meet legal or regulatory requirements.
  • Resolve disputes.

8.Your Rights

Under UK GDPR, you have the right to:

  • Access your personal data.
  • Request correction of inaccurate data.
  • Request deletion of your data.
  • Object to processing.
  • Request restriction of processing.
  • Withdraw consent at any time.

To exercise your rights, please contact us using the details below.

9.Cookies

Our website may use cookies to enhance your browsing experience. You can control or disable cookies through your browser settings.

10.Contact

If you have any questions about this Privacy Policy or your data, please contact: Thereformersuites@gmail.com

11.Updates

We may update this Privacy Policy from time to time. The latest version will always be available on our website.

By using our website and services, you agree to this Privacy Policy.